ASUS has had issues with customer support, as reported following last month’s investigation by Gamers Nexus. However, they are now promising several fixes. If you’ve been wrongly denied a warranty repair or charged for unnecessary service, ASUS wants you to email them at “executivecare@asus.com” using a predefined template (see below). It also promises to respond within a week and apologizes for past negative experiences, citing customer feedback as an opportunity for improvement. These cases will be handled directly by ASUS staff.
Getting into a bit more details, after criticism, ASUS executives met with Gamers Nexus staff face to face and agreed to a list of promises.