In an exclusive interview with Hot Hardware, Intel acknowledged that its recently launched Core Ultra 200 desktop processors, codenamed “Arrow Lake,” have significant performance issues. However, Intel announced that a set of fixes are being developed. As our review confirmed, the launch of these new processors fell short of both consumer expectations and Intel’s own projections, particularly in gaming performance, despite showing promise in productivity, content creation, and some AI workloads. In a discussion during a recent livestream, Intel’s Robert Hallock, VP and general manager of client AI and technical marketing, addressed these concerns head-on, describing the Arrow Lake launch as “disastrous” and attributing the underwhelming performance to inadequately optimized systems.
Robert HallockI can’t go into all the details yet, but we identified a series of multifactor issues at the OS level, at the BIOS level, and I will say that the performance we saw in reviews is not what we expected and not what we intended. The launch just didn’t go as planned. That has been a humbling lesson for all of us, inspiring a fairly large response internally to get to the bottom of what happened and to fix it.